The information on the Website is for general information purposes only and does not constitute advice. Even though We have composed the Website with care, the information, texts, documents, graphics, movies, music and/or other services/information on it may contain errors or be otherwise incorrect or incomplete. We do not guarantee that the Website and/or the information is free of errors, defects, malware and viruses or that the Website and/or Information is correct, up to date and accurate. We shall not be liable for any damages resulting from the use or inability to use of the Website, including damages caused by malware, viruses or any incorrectness or incompleteness of such information or the Website, unless such damage is the result of any willful misconduct or from gross negligence on the part of us. We shall further not be liable for damages resulting from the use of (or the inability to use) electronic means of communication with this Website, including – but not limited to – damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.


If you have a promotion code, please enter it in the shopping bag page in the ‘Promotion code’ field and click on ‘Apply’. Please check the expiry date of your promotion code before using it. Please note that you cannot use more than one promotion code for the same purchase. Please note that if using promotion codes on products on sale and the total discount is higher than 50% of the original price the promotion code might not be applicable. Every promotion code is valid for one time use only, unless stated differently. It is not possible to combine promotional codes.
Data check. During the payment process We may perform credit checks. Based on the outcome thereof We may change, adjust or decline an order and/or the selected payment method. In most cases We will offer you the option to select a different payment method. Our customer service team will not be informed of the outcome of credit checks.
Your total price. The total price specified in the final checkout screen includes tax and shipping costs. This price will be recorded in the Order Confirmation. If paying by credit card, the total amount for your entire order will be reflected on your bank statement.
Price changes. The prices of the products will be as displayed on the Website. Prices may change from time to time, but changes will not affect any order which we have confirmed in the Order Confirmation.
Delivery. As a rule, delivery time is 2 to 7 working days after shipping the order. See our delivery information for more details. If the delivered products have obvious material or production defects, including damage caused by transport, please notify us of such defects immediately by email or phone. Not doing so will not affect your legal rights.
Retention of Ownership. You are responsible for the products following delivery of the products to the address you gave us. The products remain Our property until payment is made in full.


Returning defective products.
You may return products delivered to you that are defective, misdescribed or otherwise not in conformity with your order. You can do so within 14 days after you receive the order. In the event your claim is justified, the purchase price and the shipping costs will be refunded. For practical information on how to return.
Your right of withdrawal.
All products purchased on the Website may be returned within the following time frame at your own risk: within 14 days after the day on which the product(s) come into your physical possession (or into the possession of a third party other than the carrier and indicated by you) To exercise your cancellation right, you need to (i) inform us of your intention to return the product(s) following the instructions below; and (ii) physically return such product(s) to us. If you return the product(s) by mail, you will have returned the products on time if you have delivered the product(s) to the carrier within the aforementioned 14 days’ period. If you cancel your order, we will reimburse you all payments received from you, including the costs of standard delivery and administration fees (if applicable), without undue delay and in any event not later than 14 days as of the day on which we are informed about your decision to return the products. We may however withhold reimbursement until we have received the products back or until you have supplied evidence of having sent back the products, whichever is the earliest. Returned products must be returned in the same condition as they were sent – and must have their original label. We will not accept or refund products that have been worn or washed. If the products have deteriorated due to a more extensive use, we reserve the right to send the product back to the shipper. How to exercise your right of cancellation. To exercise your right to cancel your order, you must inform us with a clear statement about your decision to exercise your right to cancel. You can inform us in the following ways: (b) Send us an email at [email protected] Please provide your name, home address, details of the order and, where available, your phone number and email address.
How to return.
To help us serve you better please make sure that you fully complete the returns form. It is important that you state the reason for returning each item you return to us. Stick the returns label to the box and if using the box that we sent to you, make sure that the return label covers the original label used to ship the parcel to you.
No exchange.
We do not offer an exchange service. Once the products received and quality check done, our customers service team will deliver the size available free of cost. You can of course return any product that you are not fully satisfied with, for which a refund will be issued. If you would like another product,color or size, please place a new order.
Once your returned products have been checked and inspected at our warehouse, you will receive a refund e-mail notification, if a refund will be made. Your refund will be paid in store credits or to the same card or account that was used to place the order without undue delay. Refunds usually take up to 8-10 working days to appear on your statement. The length of time depends solely on your card company’s policies. You can always check your refund status by contacting your card issuer. In order to get a full refund it is important that we receive the returned products in the state in which you received them: the returned products must be complete, unworn, unwashed and have all the product labels and tags intact.


Your personal data will be processed for the following purposes:
a) To fulfil your orders, this includes answering your queries on the phone, post, via e-mail or online via chat;
b) To provide effective targeted advertising to you. Effective targeted advertising is advertising optimized to your (inferred) personal preferences. Targeted advertising includes both online advertisements and advertisements in direct marketing communications;
c) If you have opted-in and thus agreed to receive these; send direct marketing messages to you and monitor your interaction with these messages;
d) To perform social listening. Social listening is performed to enable us to have a general view of the opinion of people about us and our brands and to get an idea of relevant online influencers; e) To compose future item collections that meet your requirements and those of other customers;
f) To fulfil our legal obligations, for example our financial bookkeeping obligations;
j) To improve your user experience i.e. provide clear information, guidance to complete purchase etc.;
h) To service personalized content (e.g. product, size recommendations) across the website;
i) To provide high level of service, so when you contact us we can support you with reference to your interactions with the brand;
j) To enable the technical and functional management of our websites and our app (including maintaining information security), for example by identifying parts of the websites that have a low latency;
k) All of the above also applies to small businesses.


Yes, your personal data may be transferred to the brand owners and to one or more of our other service providers. This transfer is required to enable you to visit our website(s), make an online purchase with us and for back-up purposes.


Flat white will use the personal information you have chosen to provide us for the purpose for which you provided it. Flat white will not use it for any other purpose without your consent. We might on occasions, use this information to notify you of any important changes to our site or any special promotions that may be of interest to you. On each email or communication that we send you, we will include simple instructions on how you can immediately unsubscribe from our mailing list. You can opt out from receiving such material at any time by emailing our privacy manager and asking to be removed from the mailing list. Any information we may collect from you will be treated with strict confidentiality.

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