Returning defective products.
You may return products delivered to you that are defective, misdescribed or otherwise not in conformity with your order. You can do so within 14 days after you receive the order. In the event your claim is justified, the purchase price and the shipping costs will be refunded. For practical information on how to return.
Your right of withdrawal.
All products purchased on the Website may be returned within the following time frame at your own risk: within 14 days after the day on which the product(s) come into your physical possession (or into the possession of a third party other than the carrier and indicated by you) To exercise your cancellation right, you need to (i) inform us of your intention to return the product(s) following the instructions below; and (ii) physically return such product(s) to us. If you return the product(s) by mail, you will have returned the products on time if you have delivered the product(s) to the carrier within the aforementioned 14 days’ period. If you cancel your order, we will reimburse you all payments received from you, including the costs of standard delivery and administration fees (if applicable), without undue delay and in any event not later than 14 days as of the day on which we are informed about your decision to return the products. We may however withhold reimbursement until we have received the products back or until you have supplied evidence of having sent back the products, whichever is the earliest. Returned products must be returned in the same condition as they were sent – and must have their original label. We will not accept or refund products that have been worn or washed. If the products have deteriorated due to a more extensive use, we reserve the right to send the product back to the shipper. How to exercise your right of cancellation. To exercise your right to cancel your order, you must inform us with a clear statement about your decision to exercise your right to cancel. You can inform us in the following ways: (b) Send us an email at [email protected] Please provide your name, home address, details of the order and, where available, your phone number and email address.
How to return.
To help us serve you better please make sure that you fully complete the returns form. It is important that you state the reason for returning each item you return to us. Stick the returns label to the box and if using the box that we sent to you, make sure that the return label covers the original label used to ship the parcel to you.
No exchange.
We do not offer an exchange service. Once the products received and quality check done, our customers service team will deliver the size available free of cost. You can of course return any product that you are not fully satisfied with, for which a refund will be issued. If you would like another product,color or size, please place a new order.
Refunds.
Once your returned products have been checked and inspected at our warehouse, you will receive a refund e-mail notification, if a refund will be made. Your refund will be paid in store credits or to the same card or account that was used to place the order without undue delay. Refunds usually take up to 8-10 working days to appear on your statement. The length of time depends solely on your card company’s policies. You can always check your refund status by contacting your card issuer. In order to get a full refund it is important that we receive the returned products in the state in which you received them: the returned products must be complete, unworn, unwashed and have all the product labels and tags intact.